In the case of damage to cargo or the ship, the shipping agent also makes the necessary arrangements (at the request of the ship's master or owner) with the insurance company, and for nautical inspections and the services of experts or surveyors, etc.

The specific tasks of a cargo broker or port agent include:

• Providing the necessary information concerning the freight rates and the publication of the sailing lists
• Looking for cargo via notices and sailing lists
• Booking of cargo and the conclusion of the agreements
• Drawing up, initiating and delivering the required documents (booking lists, shipping permits, delivery orders) related to the cargo
• Contacting the shippers/forwarders with regard to the deliveries for shipment
• Fulfilling the necessary formalities regarding the delivery and reception of the goods 
• Settling cargo claims with insurance companies